b baazi Privacy Policy

1 Introduction and Scope

b baazi is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") explains how b baazi collects, processes, stores, and protects your personal information when you use our website and related services.

This Policy applies to all visitors to the b baazi website, registered members, and anyone using any of our services. By continuing to use our services, you are considered to have accepted the terms of this Policy. Our Terms and Conditions also contain important information about data use, which complements this Policy.

This service is strictly for persons aged 21 or above. We do not knowingly collect information from any underage individual.

2 Data Collection

b baazi may collect your information in several ways. Three main categories are described below.

2.1 Information You Provide Directly

Information you provide yourself during account registration or while using our services includes:

• Full name and date of birth
• Mobile number and email address
• Residential address
• A copy of your National ID or other government-issued document for identity verification
• Payment information for processing deposits and withdrawals (bKash, Nagad, Rocket, Upay numbers)

2.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Time of access, pages visited, and duration on site
• Referral URL and information about links clicked
• Geo-location data (subject to your consent)

2.3 Information Received from Third Parties

In some cases we may receive information from third-party service providers for the purpose of identity verification or fraud prevention. This information is used solely to ensure the security of your account.

3 Purpose of Data Use

Collected information is used for the following purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and VIP services
• Maintaining records of gaming history and transactions

3.2 Security and Compliance

• Completing identity verification (KYC) processes
• Meeting anti-money laundering (AML) obligations
• Detecting and preventing fraud and unlawful activity
• Identifying users with multiple accounts or on self-exclusion lists

3.3 Communication

• Sending transaction-related notifications
• Providing customer support
• Sending promotional messages where applicable (subject to your consent)

3.4 Service Improvement

Data is analysed to review user experience and improve the platform's functionality and content. This analysis is generally conducted in aggregate form, where no individual can be separately identified.

4 Cookies and Tracking

The b baazi website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve how the site works.

4.1 Essential Cookies

These cookies are necessary for the platform's core functionality — such as maintaining login sessions, verifying security tokens, and saving language preferences.

4.2 Analytics Cookies

Analytics cookies are used to collect website visit statistics and to understand which parts of the site are used most. This information is processed in aggregate form.

4.3 Cookie Controls

You can disable cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some important platform features from working properly.

5 Sharing Data with Third Parties

b baazi does not sell your personal information. However, data may be shared with third parties in certain situations:

5.1 Service Providers

We use trusted third-party services for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and managing technical infrastructure. These parties process data only according to our instructions and under strict confidentiality terms.

5.2 Legal Obligations

If required by a court order, a request from an investigative authority, or applicable law, we may be obliged to share information with the relevant authorities.

5.3 Corporate Changes

In the event of a business merger, acquisition, or restructuring, user data may be transferred to the new entity. We will notify you in advance if such a change occurs.

5.4 Aggregate Data

Aggregate or anonymised data that cannot identify any individual may be shared with third parties for business analysis or research purposes.

6 Data Storage and Security

6.1 Retention Period

Data is retained for as long as your account is active and for as long as required to meet legal obligations. Even after an account is closed, financial and identity verification data may be retained for a period determined by applicable law.

6.2 Technical Security

b baazi uses SSL encryption, firewalls, and industry-standard security protocols to keep your information safe. Payment information is not stored directly on our servers — it is processed through the payment providers' own secure systems.

6.3 Access Controls

Only authorised staff members who need to view data as part of their work are granted access to personal information. All staff are bound by strict confidentiality agreements.

6.4 Data Breach

If a security breach occurs and there is a risk that your information has been affected, we will notify you promptly and take the necessary protective measures.

7 Your Rights

You have a number of rights over your personal information. b baazi respects these rights.

7.1 Right of Access

You may request to know what information we hold about you. Once we complete verification, we will provide you with a copy of that information.

7.2 Right to Rectification

If any information in your account is incorrect or out of date, you may request that it be corrected. General information can usually be updated yourself from your account settings after logging in.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may not be deleted due to legal obligations or ongoing disputes.

7.4 Right to Object

You may object at any time to certain uses, particularly marketing communications. To stop receiving promotional messages, follow the instructions in the relevant message or contact our support team.

Requests for self-exclusion or limit-setting as described on our Responsible Gaming page are also considered part of these rights. To exercise any of these rights, contact our support team via 24/7 live chat or email.

8 Children's Privacy

b baazi's services are strictly for persons aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified during the registration process and proof of identity is requested where there is any doubt. If we learn that someone under 21 has created an account, that account will be suspended immediately and the associated data will be deleted.

If you believe that an underage person is using our platform, please notify our support team immediately.

9 Policy Changes

b baazi reserves the right to change or update this Privacy Policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes — a clear notice by email or on the platform
• For minor changes — the updated date published on this page

If you continue to use the service after a revised policy is published, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.

To learn more about our terms of service, please read the Terms and Conditions page.

10 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. b baazi's customer support team is available in both Bengali and English, seven days a week, 24 hours a day.

For general enquiries, you may find answers in our FAQ section. For specific privacy-related requests or data deletion applications, please contact us directly via live chat or email.

Contact methods:

• 24/7 Live Chat — available directly on the platform
• Email: [email protected]